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FAQ

calder gates faq

 Facts And Questions

 

Why buy from Calder Gates?

Because all of our gates and railings are made here in the U.K by our small team of fabricators with a passion for fine quality ironwork.

All of our gates and railings are made to last - we offer a hot dip galvanised finish on all gates and railings to prevent rust and all of our timber is pressure treated help prevent rotting and swelling.

We always have real photos of our products so you can see the quality unlike our competitors who only show you C.A.D images of their gates.

We also have excellent customer service and are happy to answer any questions before and after purchase.

 

Do you supply your gates and railings in different sizes?

Yes, can make our wrought iron gates and railings to any width or height. Slight changes may cost no extra - Just ask!  Please contact us to discuss your requirements.

 

Can I customise any of the products available?

Most of our wrought iron gates and railings can be customised to suit your needs, such as different railheads, decorative panels and alternative finishes etc. we are also be able to customise our metal furniture such as shoe racks.

We quite often don’t charge for small changes to size or design so having a customised item may not be as expensive as you think! Please feel free to contact us to discuss your needs.

 

Are all fittings included with my gate order?

Yes, all of our metal gates come with bolt on hinge hooks, adjustable eyebolts and fixing bolts as standard. Side entry and garden gates also come with a catch and our security gates come with shear nuts for security. Please state which way you would prefer your gate to open once fitted (when viewed from outside).

 

Should I paint my gates and railings?

All of our gates, railings and balconies are primed with a topcoat hi build vinyl black paint. We recommend painting any areas which may start to rust asap to prevent the rust spreading. However if you want the best rust protection available, we offer a hot dipped galvanising option on all of our iron gates and railings.

 

How will my item be delivered?

Most of our items are delivered by courier. If you have a preferred delivery date please contact us and we will endeavour to accommodate your request.

Please note that there may be a re-delivery charge for our larger items if there is no one in to sign for the item.

Delivery dates given may not be exact, due to us using a 3rd party courier service.

 

How long does delivery take?

As most of our items are handmade to order, orders may take up to 21 days (mainly gates and railings) or up to 30 days for galvanised items, although we will always try to get your order made and shipped out ASAP.  We will endeavour to ship our smaller items within 10 days of order confirmation; however some items may take up to 28 days. If you have any queries as to how long a delivery will take then please feel free to contact us.

 

Are there any areas you don’t deliver to?

Unfortunately we can only deliver to mainland UK. We cannot ship to the Scottish Highlands and Islands, Ireland, Northern Ireland. If you are unsure if we can deliver to you please contact us before making your order.

 

 What type of steel are your gates made from?

Although described as wrought iron, all of our gates, curtain poles and other items described as wrought iron are in fact made from mild steel as real wrought iron is not readily available nowadays. 99% of products described as wrought iron nowadays are usually made from mild steel.

 

If you have any questions please feel free to ask - we are always here to help.